We, U STAR (Thailand) Co., Ltd., (hereinafter referred to as the “Company” or “we”) are concerned about your rights. We established this Privacy Policy for protecting your Personal Data that you provide us when you contact us at any channel, purchase and use our products, visit our social media and/or website (https://www.ustar.co.th/) The Company pledges to protect your privacy and to strictly collect, use, and disclose your personal data in accordance with this Privacy Policy, the Personal Data Protection Act B.E. 2562 (2019) (PDPA), and any applicable corresponding laws.

This Privacy Policy describes our privacy practices and covers the following areas:

• Personal Data which we collect.
• How we collect your Personal Data
• The purposes and objectives
• Retention period of Personal Data
• Cookie Policy
• Rights of a Data Subject
• Personal Data Security
• Link to third parties’ website
• How to contact us

The Company reserves the right to amend this Privacy Policy at any time to align with any changes of our services and to comply with the laws from time to time. The updated version will be posted on our website with the date of such version will be indicated in the last line of the Privacy Policy. By visiting our website, you acknowledge and agree with the terms and conditions as set out in this Privacy Policy.

1. Personal Data which we collect

In any circumstance, the Company will collect and process the following personal data about you:

1.1       Identification Information: such as name, photograph, gender, date of birth for identifying you age, national identification number or passport number;

1.2       Contact information: such as address, telephone number, LINE ID, email and Facebook Account;

1.3       Orders and purchases information: such as your preferences, consumption behaviors, credit or debit card information, date of order and date of payment;

1.4       Technical information: such as website browsing behavior, IP address, interactions, duration of use, or any website usage information through cookies and other tracking technologies.

1.5       The specification or description of your request upon your providing

2. How we collect your Personal Data

We may collect your Personal Data from you or from your authorized representatives when you:

2.1       access our website or mobile site;

2.2       place an order by sending the billing details given on the website and/or any online platforms;

2.3       submit the registration form to create a member account or business partner account;

2.4       provide your Personal Data directly to our personnel, managements or employees through telephone, email or any channel provided on our social media.

2.5       send your Personal Data to our address by post.

3. The purposes and objectives

We may use your Personal Data for the following purposes and objectives:

3.1       To provide our services and process your purchasing orders:

• To calculate and conclude your purchasing order and quote the price,
• To process the payments, follow-up and/or claims (if any),
• To contact and deliver the products and services to you, and
• To share your Personal Data to payment gateway provider, fulfillment and delivery service provider and/or other service provider in order to complete your purchasing order;

3.2       To communicate with you:

• To provide customer support services and communication channel,
• To respond your questions and complaints, and
• To process you request such as refunds, claims or replaces;

3.3       For marketing purposes, with your consent has been given:

• To allow you to participate our promotional campaigns and receive special offers on our website,
• To communicate with you about special offer, promotions, catalogue, newsletters, and notification of your purchasing orders, and
• To analyze your Personal Data for our marketing activities in order to provide the accurate contents and promotional communication to better match your preference including to share your Personal Data to our marketing consultants or advisors to achieve the marketing purposes;

3.4       To comply with any legal or regulatory requirements and obligations;

3.5       For our business improvement such as statistical, research, systems maintenance and development, quality assurance, customer relations to provide the better experience to our customer in the future;

3.6       For security purpose, we may process or disclose your personal data in order to investigate and prevent fraud or unlawful activities, including establishing the prevention procedure; and

3.7       Within the scope of our legal rights, we may disclose your Personal Data to our auditor or financial advisor, or our legal advisors or an attorney-in-laws.

Please be reminded that your consent to the Company to collect, use, and disclose your Personal Data is not a condition for accessing the Company’s services or communication channel, however, if any performances required by laws to have your prior consent and you decline to give or later withdraw your consent, this might lead to a limitation of service, access to communication channel, or performance to fulfill the contractual obligations.

4. Retention period of Personal Data

We will retain your Personal Data as long as it is needed for the purpose under this Privacy Policy and for any other necessity in order to comply with the applicable legal and regulatory requirements. However, we will no longer retain or collect your personal data or any of its duplication if you express your intention to us to revoke your given consent or it is becoming unlawful to do so.

5. Cookie policy

Use of the Company’s website information relating to your access to this website will be saved in the form of a cookie. This cookie policy describes the meaning of functional cookies, their purposes and how to disable cookies for your privacy. By accessing our website, it is assumed that you have accept to our use of cookies in accordance with the cookie policy detailed below.

What are cookies?

Cookies are text files which are stored on a user’s computer and/or communication devices that you use, such as tablets and smartphones, via a web browser while you enter the Company’s website. Cookies will not cause harm to your computer equipment and/or communication devices. They used to store detailed log data, internet usage or your website visit behavior.

How the Company uses cookies?

The Company will collect website usage information from all visitors through cookies or similar tracking technologies and will use cookies for the purpose of improving the efficiency of accessing and using the Company’s online services and the purposes specified in this Privacy Policy.

Disabling Cookies

As each type of cookies will serve different purposes, you may disable some types of cookies by settings on your browser. Please be aware that disabling cookies may result in also disabling certain functionality and features of the website.

6. Rights of a Data Subject

You may exercise your rights as follows at any time by contacting us:

6.1       The right to withdraw your consent regarding the collection, use, and disclosure of your Personal Data,

6.2       The right to access or receive a copy of your Personal Data,

6.3       The right to request the Company to receive, send or transfer your Personal Data in the Company’s possession to other,

6.4       The right to object the collection, use, or disclosure of your Personal Data,

6.5       The right to request the Company to erase or destroy your Personal Data or anonymize your Personal Data,

6.6       The right to request the Company to restrict the use of your Personal Data,

6.7       The right to request the Company to ensure that your Personal Data remains accurate, up-to-date, complete, and not misleading, and

6.8       The right to complain regarding any action violating the PDPA to the relevant authority.

7. Personal Data Security

We will take appropriate measures to protect your privacy in accordance with the legal and regulatory requirements. Your Personal Data will be protected from accessed, changed, and destroyed without authorization. Only the relevant personnel or the persons who are authorized by the Company can access your Personal Data, and, in case your personal data needs to be transferred to, stored at, and/or accessed by staff or service providers in a destination outside Thailand, whose data protection laws may be of a lower standard than those in your country, the Company will ensure that those persons are bound by contractual obligations to protect your Personal Data.

8. Link to third parties’ website

Our website contains links to third-party website. Please be aware that we are not responsible for the privacy practices or content of those third-party website. We encourage you to read the privacy statements of each site that collects information from you before submitting any personal information. This Privacy Policy applies solely to information collected by us and does not apply to third-party website.

9. How to contact us

If you have any queries regarding this Privacy Policy, or would like to opt out of marketing activities or wish to exercise the Data Subject right, you may contact the Company’s privacy office as detailed below:

Register Operation System Department

          U STAR (Thailand) Co., Ltd.

          22/22-24 Evergreen View Tower, 2^nd Floor, Bang Na – Trad Alley 56

South Bang Na Sub-district, Bang Na District, Bangkok 10260

Email: Pannee@ustarthailand.com

          Tel: 02-6669292 # 241, Fax: 02-6669297